Frequently asked questions

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Got a question about the courses on this site?

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How can I save a page in the LMS as a PDF?


Why is my email address not being accepted?


Who can I contact for support?


Why do my bookmarks generate errors?


I forgot my password. How can I reset it?


I don't have an enrolment key, where can I get one?


I created an account but I did not receive a confirmation email. What should I do?


Is there a way I can be notified if someone in my group posts a message in a forum?


How can I unsubscribe from email notifications?


Are Education Support staff eligible to register?


What kind of data is available to users with mentor privileges?


How do I participate in a forum activity?


How can I view the progress of the participants in my group?


How can I view survey responses?


How can I unlock the next module?


How can I register and participate in a course?


Can I access the courses on an iPad?


Can I access my course out of school hours?


Can I access my course from home?