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Frequently asked questions

Got a question about the courses on this site?

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Why is my email address not being accepted?



How can I save a page in the LMS as a PDF?



Who can I contact for support?



Why do my bookmarks generate errors?



I forgot my password. How can I reset it?



I don't have an enrolment key, where can I get one?



I created an account but I did not receive a confirmation email. What should I do?



Is there a way I can be notified if someone in my group posts a message in a forum?



How can I unsubscribe from email notifications?



Are Education Support staff eligible to register?



What kind of data is available to users with mentor privileges?



How do I participate in a forum activity?



How can I view the progress of the participants in my group?



How can I view survey responses?



How can I unlock the next module?



How can I register and participate in a course?



Can I access the courses on an iPad?



Can I access my course out of school hours?



Can I access my course from home?




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