Thursday, 28 March 2024, 9:47 PM
Site: Online Training @ DET
Course: Online Training @ DET (Home)
Glossary: Frequently asked questions
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I created an account but I did not receive a confirmation email. What should I do?

When you create an account, you should receive a confirmation email within about 1 minute. If you have not received your confirmation email within 10 minutes, then something has gone wrong.

Here's what you can try:

  1. Click on 'Create an account' and try completing the form again. If you receive the message 'This email address is already registered', this means that your first attempt was successful and your account was created. This confirms that a confirmation email was sent to your registered email address. Proceed to Step 2.
  2. Your confirmation email may have arrived in your junk email folder. Please check to see if it is there. If your confirmation email is there, mark it as 'Not junk' and click on the link within it to confirm your account. If the email is not there, proceed to Step 3.
  3. If your school uses a non-standard mail system, your confirmation email may have been rejected by it. Try accessing your email account online at: www.edumail.vic.gov.au. Also check the junk mailbox in your online Edumail account. If your confirmation email is there, click on the link within it to confirm your account. If the email is not there, proceed to Step 4.
  4. Your confirmation email may have failed if your inbox was full at the time it was sent. In this case, please contact the course administrator for your course. Use your Edumail email address when contacting the course administrator to verify you are the owner of the account.

I don't have an enrolment key, where can I get one?

You will need to ask your school leader for the enrolment key for your school.

If your principal has not received an enrolment key, please ask your principal to contact the Course Administrator.

I forgot my password. How can I reset it?

Go to the following link to reset your password.

If this does not work, please contact the Course Administrator.

Is there a way I can be notified if someone in my group posts a message in a forum?

You are able to reveive notifications whenever someone from your group posts a message in a discussion forum. There are two different ways you can subscribe to email notifications:

  1. You can login to this site at anytime, and click on the 'Edit profile' link in the 'Welcome' box on the right hand side of the screen. Go to the drop down menu called 'Forum auto-subscribe' and select 'Yes, when I post, subscribe me to that forum.'. Then, scroll down and click the 'Update profile' button.
  2. If you do not wish to receive email notifications for all forums, then you can switch them on for particular forums only. Each time you post to a forum, you will see a drop down menu called 'Subscription'. Select the option 'Send me email copies of posts to this forum'.